Business Administration - Office Systems Management
Focus on Your Success
The program emphasizes learning:
- Spreadsheets
- Databases
- Project Management
- Microsoft Office
- Web Design
Certification
A Faculty Dedicated to Your Success
Career and Professional Development
Career Services works with students on an individual basis to obtain full-time positions that are best suited to their major, interests, and abilities. Our commitment to you does not end at graduation. Even after completing your program, Dover Business College's Career Services Associates will assist you in your search for employment.
Contact Us
You can chat, email, or request additional information. We would be happy to answer any questions you may have. Call us at 1-866-463-6837 or text WEB to 247365. You can also apply online.
Additional Information About the Office Systems Management Career Field
The US Department of Labor provides various resources for those looking to begin a new career. Each job has various tasks, tools, and knowledge associated with it.
Tasks
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Open, read, route, and distribute incoming mail and other material and answer routine letters.
- Complete forms in accordance with company procedures.
- Make copies of correspondence and other printed material.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
Source: US Department of Labor ONET website
Tools
- Mobile phones
- Pagers
- Personal digital assistant PDAs or organizers — Handheld computers; Personal digital assistants (PDAs)
- Photocopiers — Photocopying equipment
- Scanners — Data input scanners
Source: US Department of Labor ONET website
Technology
- Database user interface and query software — Database software, FileMaker Pro software, Microsoft Access
- Desktop publishing software — Adobe Systems Adobe InDesign
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Source: US Department of Labor ONET website
Knowledge
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Source: US Department of Labor ONET website
Skills
- Speaking — Talking to others to convey information effectively.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Time Management — Managing one's own time and the time of others.
- Service Orientation — Actively looking for ways to help people.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Monitoring — Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
- Coordination — Adjusting actions in relation to others' actions.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Source: US Department of Labor ONET website
Abilities
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Source: US Department of Labor ONET website
Work Abilities
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Source: US Department of Labor ONET website
Contact Us
You can chat, email, or request additional information. We would be happy to answer any questions you may have. Call us at 1-866-463-6837 or text WEB to 247365. You can also apply online.
Business Administration - Office Systems Management 2010-2011 Program Integrity Disclosures
Click on the links for more information on jobs related to this program:
SOC Code: 43-6014.00 Secretaries, Except Legal, Medical and Executive
Q: How much will this program cost me?
A:
Tuition and fees:
$14,648
Books and supplies:
$1,777
On-campus room & board:
Not offered
Q: What's included?
A:
Testing fees are included in the tuition for the student's first certification examination.
Although many institutions quote the annual tuition, Dover Business College lists tuition based on the stated length of the program. There is no tuition increase for continuously enrolled students.
Q: What are my financing options to pay for the program?
A:
In addition to any grant and scholarship aid for which they are eligible, 81% of graduates used loans to finance their education.
The median debt for program graduates:
Federal loans:
(day) $7,743
Private educational loans:
(day) $0
Institution Financing Plan:
(day) $0
Q: How long will it take me to complete this program?
A:
The 54-credit day program is designed to be completed in 4 academic quarters, and is generally finished in 12 months. The evening program is designed to be completed in 6 academic quarters, and is generally finished in 18 months.
87% of day graduates from this program finished in this time.
Q: What are the job placement rates of this program?
A:
The placement rate for the Business Administration-Office Systems Management Program is 67%. This percentage was calculated in accordance to ACICS reporting guidelines
