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email administration & support - Lotus Notes/Microsoft
Exchange/Microsoft Outlook

Program Hours: 816
Completion Time: 3 Quarters
Day Classes: 9 Months
Night Classes: 13.5 Months

The Email Administration & Support program provides students with a solid background in Lotus Notes/Microsoft Outlook, Lotus Notes and Domino 6.5 Administration, and Microsoft Exchange. Students learn to configure, secure, and troubleshoot POP3 email accounts using Lotus Notes and Microsoft Outlook; install, configure, and manage the Lotus Domino Server and the Lotus Notes clients; and install, configure, and manage a messaging infrastructure using Microsoft Exchange Server 2003. Graduates will be prepared for entry-level positions in email administration and support.
Sample Program Sequence
Course Requirements
Quarter
Credits
First Quarter
INT101 Computer Hardware
4
INT105 Network Technologies
4
CIS120 Spreadsheets and Database Applications
4
Second Quarter
INT140 Email Client Support/Lotus Notes and
Microsoft Outlook
4
INT120 Network Operating Systems
6
BUS181 Project Management
3
Third Quarter
INT151 Email Administration/Lotus Notes and
Domino 6.5 Administration
4
INT153 Email Administration/Microsoft Exchange
4
INT130 Computer Support Strategies
3
CIS102 Microsoft Word
1
BUS190 Professional Career Development
1
38 credit hours required for graduation
Partial Listing of Courses

Email Client Support/Lotus Notes and Microsoft Outlook Students learn to configure, secure, and troubleshoot POP3 email accounts using Lotus Notes and Microsoft Outlook.

Email Administration/Lotus Notes and Domino 6.5 Administration Students learn to install, configure, and manage the Lotus Domino server and the Lotus Notes client.

Email Administration/Microsoft Exchange Students are introduced to Microsoft Exchange Server 2003 and learn to install, configure, and manage a messaging infrastructure to include recipients, public folders, and address lists; client configurations and connectivity; integration with mobile devices; and disaster recovery and back-up/restore procedures.

Computer Support Strategies Capstone course where students focus on and refine their ability to communicate with; interpret and analyze problems for; and provide technical assistance, support, and advice to clients and other users. Students use automated diagnostic and help desk programs to interpret problems and to provide effective solutions and technical support for hardware, software, and systems.

Computer Hardware Students learn to troubleshoot and repair hardware problems as well as to rebuild a PC from the ground up, install the operating system, and connect it to a network. They also learn to install, configure, and troubleshoot Microsoft client side operating systems such as Professional and XP. Provides a solid foundation for the CompTIA A+ Core certification exam.

Network Technologies Provides students with a comprehensive foundation in network concepts and terminology including local and wide area networks (LAN/WAN), routing and internetworking, application support protocols, and network operating systems.

Network Operating Systems Emphasis is on the administration and management of files, processes, memory, user accounts, and input/output devices of major network operating systems such as Windows 2003 Server and Microsoft Windows /XP. Provides a solid foundation for CompTIA A+ Operating System exam as well as for the Microsoft Certified Professional (MCP) 70-290 and 70-270 exams.